Privacy Policy

Last updated: May 18, 2026

1. Introduction

CallSynergy.AI (“we,” “us,” or “our”) provides an AI-powered phone and text message receptionist service for businesses. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our service via phone calls, SMS/text messages, or our website at callsynergy.ai.

2. Information We Collect

When you call or text a phone number powered by CallSynergy.AI, we may collect:

Your mobile phone number (via caller ID or SMS sender identification)
Your name, address, and other details you voluntarily provide during the conversation
The content of your call transcript or text messages
The nature of your inquiry (e.g., service request, appointment, emergency, demo, general question)
Date, time, and duration of your interaction

We do not collect information beyond what you voluntarily provide during your interaction with the Service.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiry and provide customer service via voice or SMS
Forward your message or request to the appropriate business
Facilitate appointment scheduling and callback requests
Dispatch emergency notifications to on-call personnel when needed
Improve the quality and accuracy of our AI receptionist service

4. SMS / Text Messaging Privacy

This section specifically addresses the privacy practices related to our SMS/text messaging service.

4.1 Consent

By sending a text message to a CallSynergy.AI-powered phone number, you consent to receive automated SMS responses related to your inquiry, demo request, appointment request, callback request, or customer service interaction. Your consent is not a condition of any purchase. You can revoke your consent at any time by replying STOP.

4.2 Message Frequency and Rates

Message frequency varies based on your conversation (typically 3–10 messages per interaction).
Message and data rates may apply. Contact your wireless carrier for details.
You will only receive messages in direct response to texts you initiate.

4.3 Opt-Out

Reply STOP to any message to stop receiving texts. You will receive a single confirmation message. No further messages will be sent unless you initiate a new conversation. You may also email [email protected] to opt out.

4.4 Help

Reply HELP to any message for assistance, or contact [email protected].

4.5 No Mobile Number Sharing

We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS service to any third party. Your mobile phone number and the information you provide via text message will not be shared with third parties or affiliates for marketing or promotional purposes.

4.6 No Marketing Messages

We do not send marketing, promotional, or advertising text messages. All SMS communications are transactional and directly related to an interaction you initiated.

5. Mobile Number Privacy

We do not sell, rent, share, or trade your mobile phone number or any personal information collected via phone calls or text messages with third parties for marketing or promotional purposes. Your phone number is used solely to respond to your inquiry and to relay your request to the business you contacted. We will never share your mobile number with unaffiliated third parties for their own marketing use.

6. Data Sharing

We may share your information only in the following limited circumstances:

With the business you contacted: Your inquiry details are forwarded to the business whose phone number you called or texted so they can follow up with you.
Service providers: We use trusted third-party services (such as Twilio for telephony and messaging) that process data on our behalf under strict confidentiality agreements. These providers are prohibited from using your data for any purpose other than providing their services to us.
Legal requirements: We may disclose information if required by law, regulation, or legal process.

We do not share your information with any third parties for marketing purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. All data is transmitted over encrypted connections (TLS/SSL) and stored securely with access controls.

8. Data Retention

We retain call and message data for as long as necessary to provide our services and fulfill the purposes described in this policy. Businesses using our platform may retain your inquiry records in accordance with their own data retention practices. You may request deletion of your data by contacting us at the email below.

9. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at [email protected].

10. Children’s Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

CallSynergy.AI
Email: [email protected]
Website: https://callsynergy.ai